Terms & Conditions

Version v2.2 · Effective 13 July 2026 · Governing law: Republic of India · Primary jurisdiction: Pune, Maharashtra.

1. 1.Terms & Conditions for Spa Owners (B2B)

   These Terms and Conditions for Spa Owners ("B2B Terms") constitute a legally binding agreement between PuneSpaGuide.com ("Platform", "We", "Us", "Our") and the business entity, proprietor, partner, or authorized representative registering a spa, salon, wellness center, or massage therapy establishment on the Platform ("Spa Owner", "Partner", "You", "Your").

   1.0. Nature of the Platform

   PuneSpaGuide.com is an online spa discovery, business listing, advertising, and lead-generation platform that enables users to discover spa and wellness businesses and enables spa owners to promote their businesses through listing plans and advertising services. PuneSpaGuide does not own, operate, manage, or provide spa services.

   1.1. Registration, Verification, and Account Security

   • Eligibility: You must be a legally registered business entity in India (Proprietorship, Partnership, LLP, or Private Limited Company) possessing all mandatory local municipal licenses, shop and establishment registrations, and health department clearances.
   • Verification requirements: We may request, verify, and audit credentials including Shop & Establishment License (Gumasta) from PMC / PCMC, Trade / Health License / NOC, GSTIN, PAN of the business or proprietor, and identity / address proofs of the authorized signatory (Aadhaar / Passport / Voter ID).
   • Accuracy of Information: You represent and warrant that all details provided during registration — business name, operating address, contact numbers, services offered, operational hours, prices, and staff credentials — are true, accurate, and current.
   • Account Security: You are solely responsible for maintaining the confidentiality of Your dashboard credentials. Any action performed through Your dashboard shall be deemed authorized by You.

   1.2. Permissible Services and Zero-Tolerance Policy (Anti-Vice)

   The Platform is exclusively designed for lawful, professional wellness, beauty, spa, and legitimate therapeutic massage services. We maintain a zero-tolerance policy against illegal, immoral, or unauthorized activities.

   • Prostitution, escort services, or call-girl networks.
   • Sexual services, "sensual" massages, "happy endings," or any physical contact designed for sexual arousal or gratification.
   • Human trafficking, child labor, or forced labor.
   • Cross-gender massages unless expressly permitted by local Pune municipal authorities and conducted strictly within applicable bylaws.
   • Unlawful therapeutic claims or unlicensed medical practices.

   In the event of any violation, or on receipt of a credible user complaint, police inquiry, or administrative notice: (a) We shall instantly suspend or permanently terminate Your listing and account without notice, (b) All fees paid to date shall be forfeited as liquidated damages, and (c) Registration data, IP logs, and dashboard activity may be shared with the Pune Police, Cyber Crime Cell, and other law-enforcement agencies under the Bharatiya Nyaya Sanhita (BNS), 2023 and the Information Technology Act, 2000.

   1.3. Listing Plans, Advertisements, Payments, and Refunds

   • Subscription models: The Platform offers Free, Featured, and Premium Listing Packages. Features, limits, and pricing are governed by the dynamic rates displayed on the Spa Owner Dashboard.
   • Payment processing: All payments are processed securely via Razorpay. You agree to comply with Razorpay's terms of service and recognize that the Platform does not store your card numbers or net banking credentials.
   • Taxes: All fees are exclusive of applicable taxes. GST at the statutory rate (currently 18% for online information services) shall be levied on all invoices.
   • Refunds: By subscribing to any plan You explicitly agree that all commercial payments are strictly non-refundable and non-cancellable, save for technical double-billing errors audited and approved through Razorpay. Full details are in Section 4.

   1.4. Lead Generation, Communications, and Enquiries

   • The Platform acts as a passive venue routing user inquiries via online forms, email alerts (via Resend), and phone redirections.
   • The Platform does not guarantee any minimum number of leads, conversions, bookings, or revenue.
   • By listing on the Platform You authorize us and our users to contact You via SMS, WhatsApp, email, and phone. Your provided contact numbers must comply with TRAI Do-Not-Call guidelines for transactional messages.

   1.5. Intermediary Status and Indemnity

   • You acknowledge that PuneSpaGuide.com is an "Intermediary" under Section 79 of the Information Technology Act, 2000. The Platform does not endorse, curate, validate, or take responsibility for the physical safety, quality, hygiene, or legality of the services provided at Your premises.
   • You agree to defend, indemnify, and hold harmless the Platform, its directors, developers, employees, and hosting provider from any third-party claims, civil / criminal lawsuits, police actions, regulatory penalties, damages, or liabilities arising out of Your business operations, staff conduct, services rendered, physical / mental / medical injury to a user at Your establishment, raids or investigations under the Immoral Traffic (Prevention) Act, 1956 or BNS 2023, and intellectual property infringement in Your uploaded content.

2. 2.Terms & Conditions for Users (B2C)

   These Terms and Conditions for Users ("B2C Terms") govern your access to and use of PuneSpaGuide.com. By accessing, browsing, searching, or submitting an enquiry, you ("User", "You") accept and agree to be bound by these Terms.

   2.1. Description of Service

   The Platform lists spas, massage parlors, beauty salons, and wellness centers operating in Pune and surrounding areas. Users can search listings by location (powered by Google Maps), contact spa owners via call or lead forms (dispatched via Resend), and publish reviews, ratings, and feedback on spa profiles. PuneSpaGuide does not own, operate, manage, or provide spa services.

   2.2. User Accounts and Verification

   • Account creation: You may be required to register with your email address and mobile number to bookmark listings, write reviews, or track lead inquiries.
   • Security: You must secure your credentials. If you detect unauthorized access, notify support@punespaguide.com immediately.
   • Security safeguards: We employ Google reCAPTCHA on registration, contact, and lead forms to prevent spam and bot activity. By using these forms you agree to comply with Google's Privacy Policy and Terms of Service.

   2.3. Prohibited User Conduct

   When using the Platform, you strictly covenant and agree that you shall NOT:

   • Use the Platform to solicit, inquire about, or seek any illegal services, adult services, escort services, or sexual massages.
   • Post abusive, obscene, sexually explicit, threatening, defamatory, or racially offensive language in reviews, community threads, or messages.
   • Submit fake, vindictive, or paid reviews designed to artificially inflate or maliciously degrade a business's reputation.
   • Extract, scrape, or harvest data, contact numbers, or email addresses from the Platform for bulk marketing, spamming, or database compilation.
   • Violate any cyber laws under the Information Technology Act, 2000 and the Bharatiya Nyaya Sanhita, 2023.

   2.4. Independent Relationship and User Discretion

   • No endorsement: Listings, advertisements, ratings, and reviews do not constitute an endorsement, recommendation, or certification by the Platform.
   • Caveat emptor: You are urged to perform independent due diligence, verify municipal licensing, confirm prices, and inspect the cleanliness, professionalism, and safety of any spa establishment before booking or visiting.
   • Assumption of risk: Any booking, communication, payment, or physical interaction with a listed business is entirely at your own risk. The Platform is not liable for sub-standard services, overcharging, theft, harassment, physical injury, or illegal activities occurring at a partner spa's premises.

   2.5. Transactional Disclaimer and Refund Policy Integration

   • All bookings, appointments, package purchases, and payments for spa therapies occur directly between You and the independent Spa Owner. The Platform does not collect payments, sell vouchers, or process bookings on behalf of listed spas.
   • As the Platform does not process payments for services booked through its interface, it cannot issue any refunds or cancellations for spa-level appointments, deposits, or dissatisfactory experiences. Such requests must be addressed to the respective Spa Owner per their individual business policies.
   • Any user-side premium features introduced by the Platform are governed by the Refund & Cancellation Policy in Section 4.

3. 3.Privacy Policy (DPDP Act, 2023 Compliant)

   PuneSpaGuide.com ("Platform", "We", "Us") is committed to protecting the personal data of Users and Spa Owners ("Data Principals" under Indian law). This section explains our processing practices in strict compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act, 2023) and the rules framed thereunder. See our standalone Privacy Policy page for the customer-facing version.

   3.1. Role of the Platform

   • We act as a Data Fiduciary under the DPDP Act, 2023, determining the purposes and means of processing personal data.
   • Third-party integrations (Razorpay, Resend, Hostinger, Google Maps, Google reCAPTCHA) act as Data Processors, processing data strictly within their functional mandates.

   3.2. Categories of Personal Data Collected

   We collect and process only the minimum necessary personal data required to deliver our discovery, listing, and communication services:

   Data Principal	Data Collected	Purpose	Lawful Basis (DPDP Act)
   Users / Visitors	Name, Email, Phone, IP Address, Location Data (Google Maps API), browser user-agent.	User registration, security validation (reCAPTCHA), routing lead enquiries via Resend, platform analytics.	Consent — freely given, specific, informed, unconditional, and unambiguous.
   Spa Owners / Partners	Business Name, Proprietor's Name, Official Email, Billing Address, GSTIN, Phone, Shop Licenses, Government IDs (PAN, Aadhaar — verification only).	Business listing, billing & tax invoicing via Razorpay, identity verification to prevent fake listings, customer support.	Consent & Legitimate Uses (legal compliance and billing).

   3.3. Mechanisms of Consent and Consent Withdrawal

   • Notice of collection: At the time of registration, lead form submission, or listing setup, a clear consent prompt is shown outlining the specific personal data collected and the purpose of its use.
   • Affirmative action: Consent must be given through a clear, active check-box or toggle. No pre-checked boxes are used.
   • Withdrawal: You may withdraw consent at any time by emailing privacy@punespaguide.com. On withdrawal we will cease processing within 72 business hours; note that withdrawal may result in the termination of your account or removal of your business listing.

   3.4. Data Storage, Security, and Retention Limits

   • Storage: Personal data, listings, and system logs are stored on cloud servers provided by Hostinger; the database runs on MongoDB with TLS/SSL, role-based access control, and IP whitelisting.
   • Security controls: firewalls, end-to-end encryption of sensitive API keys, regular vulnerability patches, and strict internal access limitations.
   • Retention: Personal data is retained only as long as necessary for the specific purpose. Inactive accounts (no activity for 24 consecutive months) are permanently purged or anonymized. Verification documents submitted by Spa Owners are deleted from MongoDB once verification succeeds, retaining only a "Verified" status flag and legal metadata.

   3.5. Rights of Data Principals

   Under the DPDP Act, 2023, you are entitled to:

   • Right to access — obtain a summary of personal data being processed and the list of processors it has been shared with.
   • Right to correction and erasure — request correction of inaccurate data or full deletion.
   • Right to grievance redressal — register grievances with our Grievance Officer (see 3.7).
   • Right to nominate — nominate another individual to exercise your data rights in the event of your death or incapacity.

   3.6. Disclosures and Third-Party Data Transfers

   We do not sell, rent, or trade personal data. Data is shared with processors strictly to operate the platform:

   • Razorpay — secure payment processing.
   • Resend — verification emails, password resets, and inquiry alerts.
   • Google Cloud Services (Maps & reCAPTCHA) — location rendering and bot detection.
   • Law enforcement — when legally required by a court, police authority, or government agency in connection with criminal investigations under the BNS, 2023 and the IT Act, 2000.

   3.7. Grievance Redressal Officer

   In compliance with Section 6 of the DPDP Act, 2023, we have appointed a Grievance Officer. For privacy concerns, data deletion requests, or consent withdrawal:

   • Attn: Privacy Grievance Officer, PuneSpaGuide.com
   • Email: grievance.officer@punespaguide.com
   • Turnaround: Acknowledged within 24 hours, resolved within 15 working days.

4. 4.Refund & Cancellation Policy

   This Refund & Cancellation Policy governs payments made by Spa Owners for listing subscriptions, featured advertisements, and lead packages on PuneSpaGuide.com.

   4.1. Subscription Plans & Advertising Fees

   • Advance payment: All subscription packages (Monthly, Quarterly, or Annual) and Featured / Premium Ads must be paid in full in advance through Razorpay.
   • No automatic renewal: Unless expressly authorized via a Razorpay standing instruction, subscriptions do not auto-renew. On expiry the listing reverts to the Free tier.

   4.2. Strict No-Refund Policy

   • Immediate delivery of digital value: because listing activation, database indexation, featured badge displays, and SEO visibility occur immediately upon payment, all subscription, advertising, and lead package payments are strictly non-refundable.
   • No pro-rata refunds if a Spa Owner deletes their listing, deactivates their dashboard, or discontinues operations before the subscription term expires.

   4.3. Exception: Forfeiture Due to Policy Violations

   • Violation of Anti-Vice clauses (Section 1.2): the partner forfeits 100% of the unused subscription balance. No refunds, adjustments, or credits will be issued.
   • Regulatory & court orders: no refund claims can be raised against PuneSpaGuide.com when a municipal authority, Pune Cyber Cell, or a court orders the removal of a listing.

   4.4. Payment Failures and Double Debits

   If a double charge occurs or an amount is debited but the subscription does not activate: the transaction is audited via Razorpay; if a double-billing error is verified, the redundant amount is refunded to the original payment source within 3 business days. Depending on your bank's clearance cycles it may take 5–7 business days to reflect in your account.

5. 5.Cookie Policy

   PuneSpaGuide.com uses cookies, web beacons, and tracking scripts to optimize performance, enhance user experience, and secure our directory infrastructure.

   5.1. What are Cookies?

   Cookies are small alphanumeric text files placed on your computer, smartphone, or tablet when you visit websites. They help the website recognize your device and store preferences or past actions.

   5.2. Categories of Cookies Used on the Platform

   Category	Function	Third-Party	Retention
   Strictly Necessary	Navigation, secure login to Spa Dashboard, lead form submission.	PuneSpaGuide.com, MongoDB	Session / Persistent
   Security & Spam Prevention	Validates that forms are filled by legitimate users; blocks brute-force attacks.	Google reCAPTCHA	Session
   Performance & Analytics	Tracks navigation, load times, and errors to optimize hosting.	Google Analytics (Anonymized IPs)	Persistent
   Location & Maps	Enables local spa discovery and maps visualization.	Google Maps API	Persistent

   5.3. Managing Your Cookie Preferences

   • Cookie consent banner: On your first visit, a banner lets you accept or customize your preferences for non-essential cookies.
   • Browser settings: You can block or delete cookies via browser settings. Doing so degrades UX and may prevent Spa Owners from logging into their dashboards.

6. 6.Disclaimer & Limitation of Liability

   6.1. General Directory Disclaimer

   Information on PuneSpaGuide.com is for general informational and discovery purposes only. Listings, business details, reviews, and advertisements are compiled from information submitted by external business owners and public reviews. We make no representations, warranties, or guarantees, express or implied, regarding the accuracy, completeness, safety, reliability, legality, hygiene, or quality of any spa, massage clinic, salon, or wellness service listed on the Platform.

   6.2. Intermediary Protection Under Indian IT Act

   • The Platform operates as an Intermediary under Section 79 of the Information Technology Act, 2000.
   • We do not pre-screen, audit, employ, or manage the staff working at listed establishments.
   • We have no control over, and take no responsibility for, the actions, inactions, quality of therapy, or safety standards of any listed establishment.
   • Physical interactions, financial transactions, and therapy sessions are strictly bilateral matters between the User and the Spa Owner.

   6.3. Exclusion of Special and Consequential Damages

   To the maximum extent permitted by Indian law, the Platform, its operators, directors, developers, hosts (Hostinger), and payment processors (Razorpay) shall not be liable for any direct, indirect, incidental, special, exemplary, punitive, or consequential damages, including but not limited to:

   • Bodily injury, physical harm, mental harassment, emotional distress, or medical emergencies at a listed establishment.
   • Financial loss, overcharging, fraud, or card cloning at physical points of sale.
   • Loss of data, system downtime, server outages, or malware transmission arising from third-party actions.
   • Loss of profits, business interruption, or loss of reputation suffered by a Spa Owner.

   6.4. Limitation of Liability Cap

   Notwithstanding anything to the contrary in these agreements, our maximum aggregate liability to any User or Spa Owner for any cause whatsoever, regardless of the form of action, shall be strictly limited to ₹5,000 (Rupees Five Thousand Only) or the subscription fee paid by the Spa Owner during the immediately preceding three (3) months, whichever is lower.

7. 7.Community & Review Guidelines

   We aim to build a trustworthy and helpful community for spa and wellness seekers in Pune. These guidelines apply to all reviews, comments, replies, and ratings posted on PuneSpaGuide.com.

   7.1. Authenticity Requirements

   • First-hand experience only: Reviews must be based on a genuine, personal visit within the past 30 days.
   • Conflict of interest: Spa Owners, managers, employees, and their immediate relatives are prohibited from posting reviews on their own business profiles. Posting negative reviews about competitors to damage their reputation is prohibited.
   • No commercial incentives: You must not offer or accept money, free services, discounts, or vouchers in exchange for writing positive or negative reviews.

   7.2. Content Quality and Decency

   • No profanity or vulgarity — do not use abusive, obscene, or sexually explicit language.
   • No personal attacks — avoid naming specific staff members in a derogatory manner.
   • No commercial spam — reviews must not contain external links, phone numbers, email addresses, coupon codes, or promotional offers.
   • Relevant feedback — keep reviews focused on atmosphere, cleanliness, professional decorum, and quality of therapy.

   7.3. Moderation, Flagging, and Takedown

   • Automated filters: We use MongoDB text-search indexes and automated scripts to scan for swear words, adult solicitations, and spam.
   • Community flagging: Users and Spa Owners can flag reviews that violate these guidelines.
   • Platform discretion: The Platform reserves the absolute right to remove, edit, or reject any review without prior notification or justification.

8. 8.Acceptable Use Policy (AUP)

   This Acceptable Use Policy defines the technological and ethical boundaries of interacting with PuneSpaGuide.com's digital infrastructure.

   8.1. System and Network Security

   You are strictly prohibited from violating or attempting to violate the security of the Platform, which includes:

   • Accessing data not intended for your account or logging into a server / account without valid authorization.
   • Probing, scanning, or testing the vulnerability of our MongoDB database, Hostinger servers, or Resend email integrations.
   • Introducing viruses, trojan horses, worms, logic bombs, or other malicious software.
   • Implementing bots, spiders, crawlers, or scrapers to extract phone numbers, addresses, or emails of listed spas.
   • Launching Distributed Denial of Service (DDoS) attacks against the platform's servers.

   8.2. Form and Inquiry Abuse

   Our contact forms and lead enquiry mechanisms are powered by Google reCAPTCHA to block bots. You shall not use these forms to:

   • Send bulk marketing pitches, affiliate links, or SaaS offers to spa owners.
   • Submit high volumes of fake queries to drain our email quota on Resend.
   • Send threatening, abusive, or harassing messages to listed partners.

   8.3. Compliance with Law

   Your use of this Platform must strictly align with the local laws of Pune, the State of Maharashtra, the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, the Bharatiya Nyaya Sanhita, 2023, and all rules framed under municipal bylaws.

9. 9.Content & Advertisement Policy

   This policy sets out standards for images, titles, descriptions, and promotional banners uploaded by Spa Owners or third-party advertisers.

   9.1. Permissible Ad Imagery and Descriptions

   • Professional visuals only: images must showcase the professional, hygienic environment (reception, therapy rooms, tables, aromatherapy oils, towels, exterior).
   • Explicit restrictions: NO photos of models or staff in suggestive / provocative / revealing clothing; no sexually suggestive poses or close-ups of body parts; no copyrighted images stolen from other sites.
   • Description and ad copy: text must be professional and grammatically correct. Terms such as "sensual massage", "body-to-body", "happy ending", "B2B", "cuddle therapy", or "male-to-male massage" are strictly prohibited and auto-blocked. All prices and packages must be accurate and non-misleading under the Consumer Protection Act, 2019.

   9.2. Third-Party Ads (Razorpay & Lead Enquiries)

   • Ad disclosure: sponsored / featured / paid ad banners are clearly marked "Ad", "Sponsored", or "Featured".
   • External-link audits: the Platform reserves the right to periodically inspect landing pages of external links. If a landing page redirects to illegal, graphic, adult, or malicious content, the ad is deleted immediately, the advertiser's account terminated, and all advertising fees forfeited.

   9.3. Notice-and-Takedown (IP & Illegal Content)

   If you believe that any content on PuneSpaGuide.com violates your copyright, trademark, privacy rights, or Indian laws regarding public decency and anti-prostitution:

   • Submit a takedown notice by emailing legal@punespaguide.com with subject line "CONTENT TAKEDOWN REQUEST".
   • Include: exact URL(s) of the infringing content, a clear explanation of how it violates the law or your rights, your complete contact information (Name, Phone, Email), and in the case of copyright — proof of ownership.
   • On receipt of a valid notice, the Platform will review and disable access to the offending content within 36 hours per Intermediary Guidelines under the IT Act, 2000.

10. 10.Appendix A — Registration Consent & Platform Declarations

    Registration Consent

    Spa Owners must actively accept the Terms & Conditions and Privacy Policy using a mandatory checkbox. Acceptance is stored with timestamp, IP address, browser / user-agent, and policy version.

    Platform Notice

    PuneSpaGuide.com is an online discovery, directory, advertising, and lead-generation platform only. It does not own, operate, manage, inspect, certify, or endorse any listed spa.

    Expanded Zero-Tolerance Policy

    Owners declare they do not engage in prostitution, escort services, sexual services, body-to-body massage, "happy ending" services, human trafficking, illegal massage services, narcotics, gambling, or any unlawful activity. Violations may lead to immediate removal without refund and cooperation with authorities where legally required.

    Digital Acceptance & Force Majeure

    Ticking the acceptance checkbox is treated as electronic acceptance. PuneSpaGuide.com shall not be liable for failures caused by events beyond its reasonable control, including natural disasters, internet outages, cyberattacks, or government actions.