Privacy Policy
Version v1 · Effective 01 July 2026 · Last updated 10 July 2026.
Welcome to PuneSpaGuide.com ("PuneSpaGuide", "we", "our", or "us"). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using PuneSpaGuide.com, you agree to the practices described in this Privacy Policy.
1.About PuneSpaGuide
PuneSpaGuide.com is an online directory and discovery platform that helps users find and connect with professional spa and wellness centers in Pune and Pimpri-Chinchwad (PCMC). We also allow spa owners to register, manage their business profiles, and subscribe to premium listing plans.
2.Information We Collect
When you use our website, we may collect:
A. Information You Provide — For Visitors
- Name
- Email address
- Mobile number
- Inquiry messages
- Feedback or reviews submitted through our platform
A. Information You Provide — For Spa Owners
- Owner Name
- Spa Name
- Business Address
- Contact Numbers
- Email Address
- GST Number (if applicable)
- Business Registration Details (if applicable)
- Business Description
- Images, Logos, Videos
- Social Media Links
- Business Hours
- Services Offered
- Pricing Information (optional)
- Bank or GST details (where required for invoicing)
B. Automatically Collected Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on Website
- Referral Source
- Cookies
- Analytics Data
This information helps improve website performance and user experience.
3.How We Use Your Information
We use your information to:
- Create and manage user accounts
- Display spa listings
- Process subscription payments
- Respond to inquiries
- Send account-related notifications
- Verify spa ownership
- Improve website functionality
- Provide customer support
- Prevent fraud and misuse
- Analyze website traffic
- Send important service updates
- Send promotional communications (only where permitted)
4.Payments
Subscription payments are processed securely through trusted third-party payment gateways such as Razorpay. PuneSpaGuide does not store your debit card, credit card, UPI PIN, net banking credentials, or payment passwords. Payment information is handled securely by the payment gateway according to applicable security standards.
5.Email Communications
We may send emails regarding:
- Account Verification
- Password Reset
- Subscription Confirmation
- Payment Confirmation
- Renewal Reminders
- Plan Expiry Notifications
- Inquiry Notifications
- Important Platform Updates
Promotional emails may include an unsubscribe option where applicable.
6.Reviews & User Content
Users may submit:
- Ratings
- Reviews
- Feedback
By submitting content, you grant PuneSpaGuide a non-exclusive, royalty-free license to display, publish, and use such content on our platform. We reserve the right to remove reviews that are false, offensive, defamatory, misleading, spam, promotional, or illegal.
8.Third-Party Services
We may use trusted third-party services including:
- Razorpay (Payment Processing)
- Google Analytics
- Google Maps
- Google reCAPTCHA
- Resend (Email Delivery)
- Cloudflare (Security & Performance)
- MongoDB Atlas (Database Hosting, if applicable)
These providers process information according to their own privacy policies.
9.Data Security
We implement commercially reasonable security measures including:
- SSL Encryption
- Secure Password Storage
- Access Controls
- Database Security
- Firewall Protection
- Regular Software Updates
While we strive to protect your information, no internet transmission or storage system is completely secure.
10.Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Inactive accounts may be deleted after a reasonable period.
12.Your Rights
Depending on applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Delete your account
- Withdraw consent (where applicable)
- Request a copy of your information
Requests can be sent to the contact details provided below.
13.Children's Privacy
PuneSpaGuide is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18 years of age.
14.External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. Users should review the privacy policies of any third-party websites they visit.
15.Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last Updated" date. Continued use of the website after changes constitutes acceptance of the revised Privacy Policy.
16.Contact Us
For any questions regarding this Privacy Policy or your personal information, please contact us:
17.Compliance with Indian Laws
This Privacy Policy is governed by the laws of India, including applicable provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act) and other relevant laws and regulations.
18.Consent
By accessing or using PuneSpaGuide.com, creating an account, submitting information, or using any of our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.